Expert IT Consulting and Support Services

Maintenance

Telko Provide the Support/AMC for All IT hardware globally from OEM and Third party Both.

A. Server/Storages –

Telko supports servers within the data center, extends the life of your servers long after the manufacturer’s End of support. Our maintenance allows you to keep your hard-working assets working across multiple manufacturers, under one contract.

Our IBM, HPE, Dell EMC, Oracle, Lenovo and Cisco server maintenance solutions span from complex, legacy servers down to industry standard (x86) with options such as remote monitoring and software support. Our delivery is over 90% direct globally.We understand the importance of Data for any organization for that We have best team to deliver the on time & on site solution. 

Data Storage Gurus to meet all your maintenance requirement. 

We support the following platform- HPE 3PAR, Dell EMC, SUN-Oracle, NetApp FAS, Isilon and Compellent Many More ……

Quick Response Times(QRT) – Our initial call response is within 15-30 minutes .

Rapid Action Team(RAT) – We respond and engage the appropriate support team to get your incidents resolved on fast track.

Delivery On-Site (DOS) – A field engineer is onsite within two hours of the initial call. Our average time to resolution is under four hours. Proprietary call-home tool included to provide proactive alerts and error analysis.

• Onsite Labor
• Onsite Parts Replacement
• Remote and Onsite Troubleshooting
• Consultation 

• Remote Monitoring
• Expert Discussion 
• Dedicated Spare Parts Onsite
• Dedicated FE Onsite
• 
  

B. Network Maintenance:-

With the wide range of solution for Network maintenance under the umbrella of Telko. 

1. Back-To-Back with OEM 

2. Third Party AMC-Support from GTS (Global Telko Services) Team

3. Comprehensive and Non-Comprehensive both options as per customer budget and needs.

4. CP4 (Critical Plus):7x24x365 with 4 hr Onsite

5. CR4 (Critical): 5×24 Weekday with 4 hr Onsite

6. EL4 (Elite): 8×5 Weekday with 4 hr Onsite

7. STD (Standard): 8×5 Weekday with Next Business Day Onsite

Networks are the nervous system of Any Organization. While individual components may be relatively simple, the network as a whole is a universe unto itself and can be a never-ending support assignment. It doesn’t help that in the networking space, even the OEMs don’t normally provide onsite technicians; support responses from the OEM can be inconsistent, and when it comes to system maintenance you must either find a solid network support provider or handle your network monitoring, error management, and break-fix activity yourself.

WAN, LAN, SAN hardware support for Palo-Alto, Cisco, Brocade and many more…

Global Telko Services solutions are available for a variety of devices in LAN, WAN and SAN deployments, including routers, directors/switches, security devices and access points from Palo-Alto Networks, Extreme, Huawei, Cisco™, Brocade™, Juniper™, McData™ and others. Full-service proactive as well as cost-conscious reactive support service levels are available and can be mixed and matched by brand, lifecycle and service level on the same contract, letting you dial in your costs to match each component’s criticality.

· 24 x 7 Network monitoring and support capabilities, nationwide

· OEM Certified engineers available for GTS support and onsite hardware maintenance

· Real-time troubleshooting

· SPOC

· Simplified annual contract & billing for all equipment

· Dynamic alerts keeping us on top of events at all times

· Engineering dispatch to get your fix on the way without logistics delays

· Incident management with our online ticketing system

· Notifications so you can focus on business outcomes rather than checking tickets

· Reporting for a statistical look at events

· More efficient and useful work assignments for system administrators

C. End Points/Mobility:-

Our multi-vendor break fix support service provides hardware support for the entire IT infrastructure. We provide an end-to-end maintenance solution. Servers, network devices, storage, end user devices, communications equipment, wireless network devices, and much more are all handled by us. Our customized Service Level Agreements are created to meet the specific needs of any organization.

We recognise that each customer's needs are unique, therefore we may tailor our services. We acknowledge the criticality of legacy equipment in any IT infrastructure ecosystem. We also understand that in some situations, the expense of continued manufacturer support services for legacy IT assets is more expensive than purchasing new equipment. That's where our managed break fix support comes in. It provides the security of ongoing maintenance at a fraction of the expense.

When any hardware that functions to run any business fails, you need to have access to an agile maintenance partner that promptly addresses the problem so you can get back up and running within the least time possible. Simple hardware replacement and repair, emergency help in the case of a failure, and remarkable guaranteed fix times are all available through our broad network of highly skilled technicians and industry-leading hardware break-fix experts.

Telko’s asset management module provides considerable benefits in terms of IT cost control, risk reduction, and greater agility. Our team understands the importance of IT infrastructure; thus, our preventive maintenance solutions are the ideal way to avoid any mishaps that can happen in the future. Root cause analysis helps our teams to gain deeper insights into potential incidents.

Our team ensure that enormous quantities of churning, pricey assets that are critical to any organization's performance are efficiently handled from beginning to end through asset management and remote tech support to get the maximum return on investment. We empower the end-user through improved asset management.

We Support :- Dell,HP, Lenovo, Asus, Acer, Apple,NUCs and assembled.